This document establishes the pre-contractual information related to contracts concluded at a distance on the website www.raquelcamino.com, referred to in Article 4 of Decree-Law No. 24/2014 of 14 February, and of all subdomains / sub -websites. The General Terms and Conditions presented here apply to all offers contained in this website issued by Sociedade de Calçado Sami, Lda. (hereinafter Sociedade Calçado Sami), located at Rua da Gândara, 478, 3720 -701 S. Roque, Oliveira de Azeméis, NIF 502 414 391. These General Terms and Conditions apply equally to all agreements and relationships concluded between Sociedade Calçado Sami and any Customer who order through this website.

Sociedade Calçado Sami only accepts orders for products through this website, subject to the present conditions of sale. The general conditions of sale are the only ones to be applied and replace all other conditions, except prior agreement, express and in writing. Sociedade Calçado Sami reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice, so it is necessary that these are consulted whenever you visit the website www.raquelcamino.com.

We consider that whenever an order is validated, the Customer is automatically accepting our General Terms and Conditions. Sociedade Calçado Sami also reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and general conditions of use, subject to the contracts already concluded and in execution.

The user undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties. The website may have links to other websites, which may contain useful information / tools for its users. These general conditions will not apply to third party websites. As such, if the user visits another website, redirected from our website, he must comply with its privacy policy.

Prices

The availability of the products presented on the website is limited to the existing stock at any time. Prices and other descriptions are subject to change without notice, including due to stock replacement. However, Sociedade Calçado Sami undertakes to apply the rates and prices indicated at the time of placing the purchase order. In the event of the occurrence of a computer, manual, technical, typographical or other error, which causes a substantial change not anticipated by Sociedade Calçado Sami in the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid.

The costs of the shipping service may be supported by the user and buyer (free for orders in Portugal) and add to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process. Prices are shown in euros and include the respective fees and taxes (VAT).

The prices indicated are exclusive for purchase through this website. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when the amount is charged to your account.

Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase. The price of each includes VAT in Portugal (23%) but excludes shipping costs. For other countries, prices do not include additional taxes, duties or fees regulated by any other applicable legislation. If necessary, the Customer will have to forecast customs costs for imports, pay taxes and fees that may occur in the country of import.

Exchanges and Returns

See detailed conditions in: Shipping and Returns

Order cancellation

Any and all orders may be cancelled in the following situations:

• the ordered products are discontinued, not available for delivery or due to the wrong price insertion;
• Customer data is insufficient or false;
• the non-payment of the order within 5 (five) days following the date on which it was definitively made implies the automatic cancellation of the same.

Treatment and Security of Personal Data

In compliance with the provisions of the Personal Data Protection Law, the Client of Sociedade Calçado Sami and user of the website may, at any time, exercise the rights of access, rectification, cancellation and communication of their data by sending an e-mail to administracao@raquelcamino.com. If you want to cancel your e-mail, you must do so using the e-mail address found in our database, otherwise we will be unable to remove it.

The Client authorizes Sociedade Calçado Sami to automatically process his personal data, including all disclosed at the time of registration on the site, for the purposes necessary for contracting with it, management and execution of purchases and respective registrations, access control, including the use of cookies technology, which can be accessed by service providers and suppliers of Sociedade Calçado Sami, namely, accounting and audit companies.

The Client authorizes the company Calçado Sami to disclose personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, however, the Client may object such disclosure in the field on the website for that purpose.

Other Rights and Responsibilities

Each registered Customer will choose a Username (email) that is unique, personal and non-transferable. The password is chosen by the Client at the time of registration and must be kept secret. All data and content on the website, including trademarks, are the exclusive property of Sociedade Calçado Sami or third parties and as such protected by law.

All products presented on the website are described as accurately as possible. However, users should carefully read their descriptions, and, in case of doubt, they should contact the Sociedade Calçado Sami through administracao@raquelcamino.com. Sociedade Calçado Sami will not be responsible for the damages and inconveniences resulting from the use of the Internet, including, for example, as a result of the disruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.

The newsletters sent by e-mail are intended to disseminate promotions and general information from Sociedade Calçado Sami. The Client will be able to receive the Newsletter from the moment he subscribes.

Dispute Resolution

In the presence of any dispute regarding purchase and sale contracts made on this website, we inform the user that he may attempt to resolve it in accordance with EU Regulation No. 524/2013 through access to the online dispute resolution platform online, at http://ec.europa.eu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, through the website www.consumidor.pt.

Oliveira de Azeméis, June 2020